Job Description

Job Description

Job Description

What We Do

SMS group is the leading partner in the world of metals. SMS group Inc. in Valparaiso, IN is part of a global company that employs more than 14,400 people at over 100 locations, throughout 31 countries. We use our over 150 years of experience and unique expertise in metallurgy, industrial processes and digitalization to create new perspectives for our industry though continuous innovation. We are the leading market player in the design and construction of blast furnace and coke oven plants and an original equipment supplier, offering comprehensive maintenance and spare part services for iron making, metals production, continuous casting and rolling (flat and long products), tubes, welded pipes, forging, non-ferrous technology, and heat treatment plants - all from a single source.

Summary

The Technical Sales Support Specialist provides strong support to the sales / execution and field service teams where needed, assisting with the successful initiation, planning, execution, monitoring and completion of projects undertaken by the SMS Valparaiso plant.

Duties and Responsibilities

• Act as assistant to the Project Manager(s)

• Assist as a point of contact for servicing orders
• Process customer requests for quotations and orders in accordance with pre-determined company metrics and procedures, communicate with the customer to ensure accuracy, and prepare and send final quotations
• Perform CAD layout and design drafting, primarily mechanical and piping
• Check engineering drawings prepared by others
• Perform engineering calculations and dimensioning conversions
• Enter sales orders into Global Shop Solutions (GSS) with accuracy, managing the project to completion, working directly with customers/vendors/contractors and colleagues
• Assist the inventory team with cycle counts and inventory discrepancies
• Perform other duties as assigned or requested
• Business travel up to 10%
  

Job Qualifications

• Associate degree or equivalent technical education and experience
• Thorough familiarity with current CAD drafting software and protocols
• Ability to interpret blueprints/drawings for the purpose of order quotation and accuracy
• This is an entry level position, however, previous experience in a manufacturing environment or previous sales support experience is a plus
• Strong written, verbal and customer service skills required
• Strong organizational skills and attention to detail
• Ability to routinely write reports and correspond with customers
• Proficiency in Microsoft Office software.
• Experience with an ERP system is preferred, especially SAP or GSS

Physical Demands

• Frequently required to sit.
• Occasionally required to stand or walk.
• Frequently required to use hands to finger, handle, or feel.
• Occasionally required to reach with hands and arms.
• Occasionally required to lift moderate weights (up to 50 pounds)

Work Environment

• The noise level in the work environment usually is moderate.

Schedule

• Full-Time, 8 hour shift
• Monday to Friday, 7:00am - 3:30pm, with 30 minutes for lunch

Benefits

• Paid Vacation - 10 days in the first year (prorated to start date)
• Paid Sick & Emergency Time - 5 days per year
• 10 Paid Holidays - includes 1 'floating' holiday that the employee can choose
• Impressive Medical, Rx, Dental & Vision Insurance
• Long Term & Short Term Disability / AD&D / Company Paid Life Insurance
• 401K w/matching contributions
• Flexible Spending Account / Health Savings Account
• Tuition Reimbursement
• Annual Bonus
• And More!

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