Job Description

General Manager – High-End Retail Jewelry Store

Location: Frisco

Reports to: Owner

Position Overview:

We are seeking a dynamic and experienced General Manager to serve as the right hand to the owner of a high-end retail jewelry store. This critical leadership role involves overseeing day-to-day operations, managing personnel, driving sales, maintaining accurate financial reporting, and ensuring both the in-store and online business runs smoothly and profitably. The ideal candidate will be highly organized, hands-on, and passionate about luxury retail — preferably with fine jewelry experience and an eye for detail.

Key Responsibilities:

Operational & Personnel Management

• Oversee daily store operations, ensuring seamless execution of policies and procedures.
• Hire, train, schedule, and mentor sales associates and support staff.
• Foster a collaborative, high-performance culture focused on customer satisfaction and sales excellence.
• Manage employee schedules and ensure adequate coverage, aligning with business needs and labor budget goals.

Inventory Management & Merchandising

• Oversee inventory processes including receiving, tracking, and reconciling high-value merchandise.
• Collaborate with the owner on product selection, vendor relationships, and inventory planning.
• Ensure proper merchandising, product placement, and display strategies that align with the store’s luxury image.
• Conduct regular inventory audits and manage shrinkage control.

Sales & Customer Engagement

• Comfortable working the sales floor, assisting high-end clientele and VIP customers to drive sales.
• Lead by example, demonstrating luxury customer service standards and coaching staff to exceed sales goals.
• Partner with the owner to create and implement strategies to increase customer loyalty, repeat business, and average transaction value.

Financial Management & Reporting

• Oversee financial statement reporting and provide regular updates to the owner on sales performance, expenses, and profitability.
• Develop and monitor budget forecasts, ensuring alignment with sales targets, operating expenses, and profitability goals.
• Analyze key performance indicators (KPIs), identifying trends and recommending actions to optimize financial performance.
• Assist with cost control initiatives and process improvements to maximize profit margins.

E-commerce & Marketing Support

• Manage product postings, updates, and inventory accuracy across e-commerce platforms.
• Partner with the owner on digital marketing efforts, including website updates, social media content, and online promotions.
• Ensure timely fulfillment of online orders and excellent customer service for digital inquiries.
• Monitor e-commerce performance and suggest opportunities for growth.

Process Improvement & Operational Efficiency

• Continuously evaluate store operations to identify opportunities for increased efficiency and cost savings.
• Implement and refine processes to ensure consistency, accuracy, and smooth workflows across all departments.
• Partner with the owner to develop and document standard operating procedures (SOPs) to support scalability.

Qualifications:

• Minimum 3-5 years of retail management experience, preferably in luxury retail or fine jewelry.
• Jewelry industry certifications (GIA, JA, etc.) are a plus .
• Proven experience with financial statement reporting and budget forecasting in a retail environment.
• Strong leadership, coaching, and mentoring abilities.
• Experience with POS systems, inventory management software, and e-commerce platforms.
• Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUPs, data analysis tools) and experience with ERP systems for reporting and inventory management.
• Hands-on, proactive approach with the ability to wear multiple hats.
• Exceptional organizational, analytical, and communication skills.
• Experience working with high-net-worth clientele preferred.
• Proficiency with Microsoft Excel, QuickBooks (or similar accounting software), and e-commerce platforms such as Shopify, Squarespace, or WooCommerce.

Schedule:

• Full-time, on-site position.
• Store Hours: Monday – Saturday, 10:00 AM – 6:00 PM (with occasional weekend events or appointments as needed).
• Working Hours: Tuesday – Saturday, 9:30 AM – 6:00 PM (to allow for opening, closing, and administrative duties).Flexibility to work evenings, weekends, and holidays as necessary.

Compensation:

• Competitive salary, plus performance-based incentives.
• Benefits package available.

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