The following duties are typical for the Patient Care Coordinator. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Care coordination: Ensures Hamakua-Kohala Health is providing high quality care services. Assists patient through the healthcare system by acting as a patient advocate and navigator. Works in collaboration with providers and nursing staff, patients and their families to: Promote timely access to appropriate care Increase utilization of preventive care Reduce emergency room utilization and hospital readmission Connect patients to relevant community resources. Facilitate transition from emergency room and hospitalization to follow up appointment at Hamakua-Kohala Health. Manages databases of assigned insurance carriers to identify existing care gaps and promote patient compliance. Participates as part of the team for data collection, health outcomes reporting, clinical audits, identification of gaps in care, and programmatic evaluation related to Care Coordination. Participates in Patient-Centered Medical Home quality improvement initiatives.
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