Job Description

Job Description

Job Description

Description:

Do you thrive in the heart of the action?

Calling all passionate, results-driven leaders!

Cranney Home Services is on the hunt for a dynamic Call Center Manager to join our team and take our customer experience to the next level.

Who you are:

• A seasoned professional with 5+ years of experience in call center management.
• A natural leader with a talent for motivating and inspiring teams.
• A data-driven strategist with a keen eye for optimizing workflows and performance.
• A master communicator with exceptional interpersonal and coaching skills?
• A tech-savvy individual who embraces new tools and thrives in a fast-paced environment.

*****Five-Star Place to Work*****

• Compensation: $65,000-$80,000/yr. (DOE).
• Bonus Opportunities
• Weekly Pay: Thursday's
• Full time schedule: Monday – Friday 8am-4pm (in-office).
• Medical and Dental Insurance.
• Company Matched 401K.
• Paid Time off.
• Sick Time off.
• All major Holiday’s off.
• A family. This may be the MOST important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company culture, and you’ll build life-long friendships at Cranney!

What you'll do:

• Oversee the day-to-day operations of the call center, ensuring smooth workflow and maximum efficiency.
• Lead, coach, and develop a high-performing team of call center representatives.
• Implement and optimize processes to improve customer satisfaction and achieve sales goals.
• Analyze call data and identify opportunities for improvement.
• Foster a positive and productive work environment where employees feel valued and engaged.

What you'll get:

• Competitive salary and benefits package.
• The opportunity to make a real impact on the success of a thriving company.
• A dynamic and supportive work environment where your contributions are recognized.
• Continuous learning and development opportunities.
• The chance to build a rewarding career with a company that values its people.

Ready to take your call center management skills to the next level?

Then we want to hear from you!

Submit your resume and cover letter today!

Bonus points for:

• Experience in Home Services is a plus.
• Multilingual skills a major asset.
• Proven track record of exceeding KPIs.

Don't miss this chance to join a team that's passionate about making a difference!

Equal Opportunity Employer!

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