Job Description

Job Description

Job Description

BOX OFFICE TEAM MEMBER - Virginia Beach Sports Center

Sports Facilities Management, LLC

LOCATION: Virginia Beach, VA

DEPARTMENT: EVENTS

REPORTS TO: EVENT MANAGER

STATUS: PART-TIME ( NON-EXEMPT)

ABOUT THE COMPANY:

Virginia Sports Center is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Virginia Beach, VA. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Virginia Beach Sports Center is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Box Office Guest Services Team Member provides the first point of contact for all guests. The Team Member will handle all tickets for public and private events held at VBSC or any other designated facility as necessitated by promoters renting the facilities.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Courteously engaging with the public face-to-face or via telephone
• Provides information to the public regarding tickets and facility
• Manages the "will-call" portion of the box office
• Assists guests with ticketing issues and complaint resolution
• Reprints orders as needed
• Maintains a professional and polite relationship with team members, clients, and the public
• Maintains work area in a professional, neat and clean manner
• Assists all event team members and management with any additional duties
• Adheres to all policies and procedures of the facility

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent
• Ability to follow oral and written instructions
• Ability to effectively communicate with guests
• Ability to make rational decisions and assist customers with problem-solving
• Must be available nights, weekends, and holidays
• Ability to work a flexible schedule and be prompt for scheduled shift
• Must have customer service experience

• Must have excellent verbal and written communication skills
• Ability to work independently or in a group setting, accept responsibility for designated assignments and exercise judgement and initiative.
• Ability to multitask and work in a high pressure and fast paced environment.
• Acts as liaison between the facility and clients, ensuring al clients' requirements are met and facility rules, regulations and policies are adhered to.

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Working environment is fast-paced
• Prolonged period of sitting at a desk
• Will be required to operate a computer
• Must be able to lift and/or move up to 25 pounds

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