Job Description

Who Are We and Who are we looking for... ?

The Hilton Garden Inn Birmingham SE at Liberty Park and RAM Hotels.

We are seeking a friendly and professional Night Auditor in the evenings to join our team at our hotel, the Hilton Garden Inn BHAM SE Liberty Park.

Recently ranked by BHAM BUSINESS JOURNAL at #3 (out of 83 area hotels) and currently #6 on TripAdvisor for Greater Birmingham, the Hilton Garden Inn BHAM/Liberty Park is the quality place you want to work! Located under the Statue of Liberty at I459 exit 23, our hotel is the convenient, safe, clean, and beautiful area of Greater Birmingham!

POSITION: Weekend Night Auditor

JOB SUMMARY

Are you friendly and enjoy "rolling out the red carpet" to guests? Do you enjoy creating stellar guest experiences? Are you a team player that is energetic, friendly, and professional? Would you like to welcome our guests to our beautiful hotel each day with the ability to deliver excellent customer service by providing an enjoyable experience? If so, being our Night Auditor and as part of our Front Desk Team with us may be the job for you! Our Front Desk and Guest Services Team will ensure that our guests are satisfied and will look forward to another awesome experience with us!

JOB RESPONSIBILITIES

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests' inquiries; resolve guests' complaints to ensure guests satisfaction.

• Manage arrivals and departures in a friendly and efficient manner; be familiar with all hotel policies and able to communicate these to guests

• Complete the Night Audit process and ensure that all figures are entered correctly

• Communicate effectively with the other departments in the hotel in order to ensure every guest has the optimum experience

• Keep the Lobby Market stocked and well-presented

• Complete all required brand specific training as directed by management; complete all required health and safety training; adhere to all property specific brand standards.

• Perform other tasks as necessary or required to meet or exceed guest satisfaction.

PROFESSIONAL EXPERIENCE

• Work-related experience (hospitality or customer service experience desired)

• Excellent customer service skills

• Weekend overnight shifts from 11p-7a; occasional weekday shifts available on an as needed basis

Hilton Garden Inn - Liberty Park, RAM Hotels

Job Tags

Local area, Shift work, Weekend work, Afternoon shift, Weekday work,

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