Job Description

1）By acknowledging every guest on arrival ensuring orders are taken promptly and queries dealt with 知晓每一位客人的到来,确保及时记录和处理所有顾客点单；2）By regularly checking with the kitchen team to ensure the order is prepared to standard定期检查厨师团队,保证客人所点菜肴已经准备,并符合要求；3）By maintaining excellent service standards, throughout the meal, by checking back with guests, clearing tables, offering and recommending menu items (displaying good menu knowledge to advise on allergies) and dealing with other guest requirements 核对客户需求,清洁餐桌,提供和合理推荐菜单中食物(熟悉菜单来做出食物过敏建议),在整个用餐过程中保 持优质的服务规范,并处理客人的其他相关要求；4）By making sure every guest, when seated, is given menu and offered drinks and intros (displaying good menu knowledge to advise on allergies) 确保每位在座客人都有菜单,并提供饮料和开胃前食(熟悉菜单来做出食物过敏建议)；5）By actively selling and recommending menu items, where appropriate, to increase sales and drive average spend per head (ASPH) 积极销售并推荐菜单中食物,在合适情况下增加销售收入,提高每个客人人均消费额；6）By taking payment from guests promptly, ensuring all transactions are completed accurately and the correct money is exchanged 及时向客人收款,确保所有营业额准确记录并与所收钱款一致；7）By ensuring all monies are securely handled and accurately balanced at end of shift 确保所有钱款安全保管,并在轮班结束后准确清帐；8）By ensuring your section and working areas are kept clean, tidy, set and stocked up at all times 时刻确保负责区域与工作区域时刻保持干净、整洁、物品摆放整齐；9）By taking bookings as necessary ensuring all relevant information (times, contact names and numbers, special requirements) are recorded in diary 做好一切必要的预定信息记录,确保所有相关信息(时间、联系人、来客数量及其特殊要求)准确计入工作日记中；10）By undertaking all accountabilities as detailed below for Host 承担有关招待员的各项职责。

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