Job Description

Job Description

Job Description

Unified Communications (UC) Technician

Company - Local Government (Municipality)

12-months Contract (with possibility to go perm)

Pay Range - $30-35/hr Depending on experience

Onsite in Phoenix, AZ

Job Description: We are seeking a highly motivated and customer-friendly Unified Communications (UC) Technician with a strong background in UC systems and analog telephony. The ideal candidate will have hands-on experience with Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco IM & Presence (IM&P). Additionally, the candidate should possess a solid understanding of analog telephony, including the use of a buttset and performing punch downs.

Key Responsibilities:

• UC Systems Management: Install, configure, and maintain Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco IM & Presence (IM&P). Troubleshoot and resolve issues related to UC systems to ensure optimal performance and reliability.

• Customer Interaction: Provide friendly and professional support to customers, addressing their UC-related inquiries and issues. Conduct on-site visits to troubleshoot and resolve UC and analog telephony issues.

• Analog Telephony: Perform punch downs and other analog telephony tasks. Utilize a buttset for testing and troubleshooting analog lines.

• Technical Support: Diagnose and resolve technical issues related to UC and analog telephony systems. Collaborate with other IT teams to ensure seamless integration and operation of communication systems.

• Documentation: Maintain accurate and up-to-date documentation of UC and analog telephony systems, configurations, and procedures.

Qualifications:

• Proven experience with Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco IM & Presence (IM&P).
• Strong understanding of analog telephony, including the use of a buttset and performing punch downs.
• Excellent troubleshooting and problem-solving skills.
• Friendly and professional demeanor with strong customer service skills.
• Ability to work independently and as part of a team.
• Strong communication skills, both written and verbal.

Preferred Qualifications:

• Relevant certifications in Cisco Unified Communications.
• Experience with other UC platforms and technologies.
• Previous experience in a customer-facing technical support role

If you're qualifed and interested... Apply Today!

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