System Administrator Job at Syntricate Technologies, Frederick, MD

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  • Syntricate Technologies
  • Frederick, MD

Job Description

Job Title: MVS System Administration
Location: Urbana, MD
Type: Contract


Required Experience (Years): 8-10


Role Description:
Roles & Responsibilities:
  • Establishes voice and data networks by programming features; establishing interfaces and integrations; following industry standards; activating remote access tools.
  • Verifies service by testing and reprogramming circuits, equipment, and alarms; identifying and correcting problems; conferring with engineers.
  • Documents Telecom network by recording configuration diagrams and programming.
  • Maintains telecom network by troubleshooting and repairing outages; testing network backup procedures; updating documentation.
  • Administers Avaya phone systems, Call Vector Designing, testing, problem solving and voice mail system.
  • Complete and support Service Desk escalations for Voice Adds Moves and Changes in Avaya, Uptivity, TASKE, & AWS Connect.
  • Monitor & Document Systems user / license usage and complete system audits and cleanup.
  • Manage all work through the HEAT ticket system and / or Agile Sprint project tracking. Required Technical Skill Set : Avaya Voice/Phone Telephony systems.
  • Experience in Telephony Systems configuration.
  • Experience in Avaya Call Manager, System Manager, & Voicemail Systems
  • Experience with NICE Uptivity Call Recording / Screen capture.
  • Experience with TASKE Reporting
  • Experience with Cisco, Secure Telephone, and Video Communications
  • Experience with Telecommunications Technologies
  • Advanced understanding of technical, functional aspects of Avaya PBX systems
  • Administer the Avaya Unified Communications environment.
  • AWS Connect configuration and administration.
  • Ability to establishing communication systems by programming Voice and Data Telecommunications network Circuits and equipment.
  • Knowledge of Business Recovery in the event of a disaster.
  • Knowledge of Designing Telephony Networks.

Job Tags

Contract work,

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