The Service Desk Analyst is the single point of contact when assisting customers with all manner of incident reports and inquiries in an ever-growing spectrum of intake. This position is required to perform all Service Desk functions including, but not limited to, answering calls, creating service tickets, assisting callers with issues, documenting those issues, documenting issue resolutions (when possible), or re-routing calls and help tickets as applicable.
Currently this position will field internal customer Human Resources FAQ and intake, patient information portal calls, technical (IT) and EMR calls, and physical facilities intake.
Client uses ServiceNow for all knowledge, routing, and troubleshooting documentation.
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