Job Description

Job Description

Job Description

I-State Truck Center is looking for an experienced Service Advisor/Writer for our Billings, Montana location. We are offering highly competitive wages!

Service Advisors play a key role in our operations by building strong relationships with customers and helping them with their service needs. They work closely with technicians to identify and resolve any issues a customer is facing. We’re looking for someone with a solid understanding of the truck service industry to provide excellent service to our customers. If you’re committed to quality and excellence, we’d love to hear from you.

This position is for Dayshift hours of 7:00am to 3:30pm .

Service Advisor Responsibilities :

• Assist customers at the service counter as well as by phone and taking care of their needs using our Elite Support processes and standards. All aspects of transaction, from taking appointment to completing invoice and collecting from customer.
• Assist fellow service office employees with managing schedule and workload.
• Manage technician time and monitor repair progress for maximum efficiency.
• Work with parts department by gathering information to complete repair estimates before updating customer for approval.
• Work with outside vendors for sublet work needed on customer units.
• Assist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors.

Service Advisor Requirements:

• Basic computer skills
• High school diploma or equivalent
• Excellent communication and time management skills
• Strong problem solver with the ability to think outside of the box
• 3 Years of Truck or Automotive Service Writing Experience Required

Service Advisor Qualities:

• Positive attitude
• Solid written and verbal communication skills including excellent customer service and phone skills
• Organized and able to manage time wisely
• The desire to succeed in a day-to-day challenging position
• Mechanical Experience
• Computer Skills (Excel, Word, Excede OS)

Employee Benefits

• Competitive Wages – Be paid your worth!
• Uniforms - supplied by Interstate!
• Tool program - available
• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month
• Paid Time Off - (PTO) starts accruing day one of your full-time employment
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching
• Long Term Disability - Supplied
• Short Term Disability - Supplied
• Life Insurance - Supplied
• Healthiest You - Virtual Health Care paid by Interstate
• PPE Reimbursement - Safety Glasses and Safety Boot Reimbursement
• Pet Insurance – We care about our furry friends!
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face
• Paid Health and Well-being screening - for employees and their spouse

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.

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