POSITION SUMMARY:
Responsible for planning, scheduling, directing, and coordinating activities of Service projects. Primary work will consist of Service Work on board any Burger-contracted vessels. Service work refers to work on Burger vessels no longer covered under Burger’s Limited Warranty and non-Burger-constructed vessels that commission marine services.
Manage the service processes, ensuring detailed written and photographic records are maintained while identifying opportunities to improve the design or construction of future projects. In addition, this position requires the demonstration and execution of solid cross-functional team-building skills and the ability to work closely with all manufacturing departments, engineering, supply chain, and outside equipment suppliers and service companies.
Provide impeccable 24/7/365 customer service to owners and crew of Burger Boat Company's new construction vessels during all applicable warranty periods and beyond. Manage owner and crew relations, striving to exceed customer expectations.
ESSENTIAL JOB FUNCTIONS:
POSITION IN ORGANIZATION:
This position reports directly to the Director of Manufacturing and often works directly with Project Management, Commercial Business Development, Accounting, and Engineering. This position has no direct reports.
LEADERSHIP:
DECISION MAKING:
Exercise judgment consistent with Burger’s mission, vision, and code of business conduct regularly and continuously. Assume full responsibility for decisions, consequences, and results impacting Burger, its staff, vendors, and the quality of service within the assigned operational area.
COMMUNICATION:
Must demonstrate exceptional communication skills, including verbal and written communication and attentive listening. Provide positive and effective communication with customers, customer representatives, suppliers, and Burger associates. Strong English-speaking skills are required, with knowledge of a second language a plus.
EDUCATION:
A bachelor’s degree is preferred. However, an associate degree in a mechanical or electrical field and a minimum of five (5) years of hands-on leadership experience are required instead.
EXPERIENCE:
ADDITIONAL EXPECTATIONS:
PHYSICAL REQUIREMENTS:
This job routinely uses standard office equipment such as computers, phones, photocopiers, etc. This job operates in the shipyard manufacturing environment. While performing the duties of this job, the associate is frequently exposed to paints, chemicals, fumes, airborne particles, moving mechanical parts, and other production operations. The noise level in the work environment and job sites can be loud. This role routinely uses equipment, tools, machinery, and products used in the construction of yachting and commercial craft. Personal protective equipment use is required; as a leader, such use is expected for others to observe compliance.
The position also requires regular shipyard visits, such as climbing stairs and inspecting items in tight or hard-to-access spaces. The associate is required to sit, climb, balance, stoop, kneel, crouch, or crawl. The associate must frequently lift and move up to 25 pounds and occasionally lift and move up to 50 pounds.
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