Job Description
Salary: $19.43-$29.15 Hourly
This position is the Member Ambassador for the financial institution with the overall purpose of advising, qualifying, offering and facilitating the most appropriate use of the credit unions products and services for members in a comprehensive and efficient manner.
Effective execution of this position requires a thorough understanding of the members’s financial needs. It is necessary to fully understand and communicate all available options with respect to mortgage loans, consumer loans, credit cards, overdraft, share draft accounts, share savings, share certificates, IRAs, online/mobile app services, GAP, Debt Cancellation, Debt Protection, and mechanical breakdown payment protection products.
Major Duties and Responsibilities
Experience
Experience with Conventional, Federal Housing Authority (FHA), Veterans Affairs (VA), Federal National Mortgage (Fannie Mae), construction loans, and bridge loans is preferred.
Education/Certifications/Licenses
High school degree or GED required. Required to maintain their registration active, and current, with the National Mortgage Licensing System throughout their employment.
Interpersonal Skills
A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.
Other Skills
To perform this job successfully, an individual should have proficient knowledge of Windows and Microsoft Office software (Outlook, Word, and Excel) and advanced keyboarding and ten-key skills.
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