Job Description

**Ethos Veterinary Health**

**Patient Care Coordinator: Front Desk**

**Client Care - Woburn, MA - Full Time**

The **Patient Care Coordinator** provides exceptional service to all our clients, performs clerical and record keeping duties related to animal patient care and treatment, and provide support to the various medical departments and staff.

**Schedule:** Schedule: Mass Vet is a 24/7 365 hospital. All schedules include a requirement to work a minimum of one-weekend shift and occasional holidays.

***Compensation is depending on combined education and experience. The range for this role begins at $16.50 per hour***

**Responsibilities:**

* Prepares to receive appointments by reviewing the medical record, retrieving client records, and preparing required forms in advance of clients arrival

* Completes and reviews required forms and obtains all necessary information in accordance with Ethos and legal requirements

* Welcomes clients and patients to the hospital and provides for their comfort while they are in the hospital including greeting clients, offering coffee, showing them to the waiting area, etc.

* Educates and advises clients regarding hospital services, products, and practices

* Assists clients with non-medical questions, booking appointments and invoicing

* Enters all client and patient information into the hospital information system efficiently and accurately while comparing the charges to the estimate and treatment sheet for discrepancies

* Admits and discharges pets from appointments and services and schedules follow-up appointments as needed

* Collects and accurately processes payments from clients

* Explains alternative payment options for clients such as lines of credit and billing plans

* Manages pet insurance claims from initiation to completion

* Cleans and straightens the public areas of the hospital including the front desk, reception area, indoor and outdoor waiting areas, guest restrooms, and bereavement rooms

**Education, License and Job Requirements:**

* High school diploma or equivalent experience required, Associates or Bachelors degree preferred

* Must be able to stand for up to six hours at a time and may require stooping, kneeling, reaching, lifting and carrying throughout the course of a shift

* May be required to move up to 50 pounds

**Skills and Experience:**

* 1 + years of customer service experience

* Proven experience in multi-tasking and prioritizing tasks

* Exceptional organizational skills

* Skilled in remaining calm and working effectively in high pressure and busy situations

* Strong active listening and customer service skills which includes the ability to resolve client issues and complaints with tact and diplomacy

* Ability to promote effective communication between the client service staff, doctors, and technical staff

* Strong written and verbal communications skills and exceptional consciousness of non-verbal language

* Excellent problem-solving skills and the ability to detect changes in circumstances or events and ensure clients satisfaction

* Knowledge of computers, Microsoft Office, credit card terminals, multi-line phones, and other office equipment

**Benefits of Working at Massachusetts Veterinary Referral Hospital:**

Compensation is based on experience and skill level. Full-time benefits include health with an optional 100% employer-paid plan, dental, vision, disability, and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.

*Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.*

*PM19*

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