Job Description

Job Description

Job Description

Position Summary: 

Deliver and pick up parts that are ordered for this location or ordered by another local body shop, garage, dealership, etc. Responsible for loading and unloading deliveries when possible.

Schedule : Monday - Friday

Goals and Expected Behaviors:

1.Increase/improve customer retention and loyalty for the entire dealership and company while achieving excellent customer service scores

• Greet guests, employees and visitors with a smile in a friendly manner 
• Fulfill commitments 
• Assist guests anytime and anywhere in the dealership
• Insure guests have a surprisingly great experience
• Act, speak, dress and behave professionally at all times
• Anticipate the guests needs by listening and asking clarifying questions 

2.Maintain efficiency of the shop

• Plan, organize and maintain efficient work flow
• Minimize distractions
• Refrain from conducting personal business (Facebook, twitter, texting, phone calls during shop hours)
• Know product inventory
• Working on a team

3.Effectively Communicate with Others

• Work as a team with parts manager, parts stocker and parts delivery
• Insure the right parts are picked up from other locations
• Correctly and Efficiently Load, Unload and Deliver Parts 
• Deliver parts ordered by other shops, dealerships, etc
• Insure the right parts are loaded onto the delivery truck
• Pick up parts from other shops, dealerships, etc
• Communicate any issues with parts delivery or pick up

4.Maintain CSI standards and contribute to overall shop CSI

• Dress and Act Professionally
• Mentor and assist team members
• Maintain shop cleanliness

5.Maintain a safe shop and work in accordance to safety standards

• Drive in a safe manner obeying all traffic laws
• Lift and carry objects according to safety procedures
• Wear slip resistant shoes
• Ask for assistance when lifting and/or carrying heavy objects
• Keep shop clean and free from slip, trip and other hazards

6.Other duties as assigned

Essential Functions of the Position

• Operate a phone, computer and other general office equipment
• Work with the public in a professional and guest centric manner
• Must have a valid driver’s license and be able to operate a vehicle
• Communicate with guests, vendors, managers, and co-workers
• Listen to guests and understand what they are saying
• Ability to read, understand and follow instructions
• Answer questions regarding vehicles, the dealership and service
• Know the features of the vehicles and be able to accurately and clearly communicate them to a guest base from a broad range of backgrounds

Skills, Education and Certification Requirements:

• Moderate computer skills and demonstrated ability to learn other programs
• Ability to effectively build a rapport with others
• Good communication skills
• Valid in-state driver’s license
• Acceptable motor vehicle record
• Organizational and time management skills
• Associates Degree or equivalent experience
• HAZMAT Certification
• Work with the public frequently
• Ability to multi-task in a fast paced Dealership
• General knowledge of vehicles and parts

Physical Demands

• Works in a variety of temperatures; periodically exposed to the weather including rain, snow, heat and cold
• Bends, stoops and goes from a standing position to a squatting position (and vice versa) several times throughout the work shift
• Pushes, pulls, lifts and carries objects up to 30 pounds frequently
• Pushes, pulls, lifts and carries objects up to 65 pounds occasionally
• Uses hands, wrists and arms in repairing vehicles with twisting, grasping and other motions
• Travels throughout the dealership and lots occasionally on foot and in some circumstances a Company provided golf cart
• Drives and parks cars

Why Automotive:

Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.

Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities

Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.

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