Job Description
Our Ideal candidate
We are seeking an experienced National Call Center Manager to oversee the operations of our multi-location, multi-brand customer service teams, as well as our third-party
call center. The ideal candidate will possess a proven track record in leading large-scale call center operations, driving customer satisfaction, and optimizing performance metrics. This role requires a strategic thinker with strong leadership skills and passion for delivering consistent stellar customer service. This an onsite role at our headquarters based in Schaumburg.
Customer Experience:
-Drive customer satisfaction by setting and exceeding key performance indicators
(KPIs) such as lead booking average, average handle time, and customer
satisfaction scores.
-Implement strategies to improve customer experience, including proactive
outreach, personalized solutions, and efficient problem-solving.
- Analyze customer feedback and trends to identify areas for improvement and
implement corrective actions.
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