Manager III, Field Service Engineer - (M3) Job at APPLIED MATERIALS, Richardson, TX

T3VWODMyekpyVUU0R2FtWGUwN3c5cTBKRHc9PQ==
  • APPLIED MATERIALS
  • Richardson, TX

Job Description

Key Responsibilities

  • Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
  • Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
  • Ensures customer satisfaction with Company service and system performance.
  • Interviews, hires, and trains customer engineers as necessary to support regional business.

Ensures employee satisfaction through:

  • Communication of business progress and all related action.
  • Setting goals and controlling achievements.
  • Establishing training and career development plans.
  • Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:
  • Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
  • Achieves guaranteed up time and other parameters as sold to customers.

Promotes quality improvement processes to:

  • Reduce cycle time
  • Drive continuous improvement of technical performance 
  • Empower the work force

Functional Knowledge

  • Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families

Business Expertise

  • Applies understanding of the industry and how own area contributes to the achievement of objectives

Leadership

  • Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges

Problem Solving

  • Identifies and resolves technical, operational and organizational problems 

Impact

  • Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives
  • Guided by policies and resource requirements within business unit, department or sub-function

Interpersonal Skills

  • Guides, influences and persuades others internally in related areas or externally

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Qualifications

Education:

Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:

7 - 10 Years

Work Experience:

Additional Information

Shift:

10-Day 8-Hr (United States of America)

Travel:

Yes, 20% of the Time

Relocation Eligible:

Yes

Referral Payment Plan:

Employee Referral (Enhanced)

U.S. Salary Range:

$92,000.00 - $126,500.00

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

Job Tags

Work experience placement, Local area, Relocation, Shift work,

Similar Jobs

Abbott House

Supervisor for Medicals Assistants - Bilingual Spanish Job at Abbott House

 ...and acceptable boundaries. Responsible for the actions of all Medical Assistant/Youth Specialists and their daily interactions with the...  ...training of new staff. Conducts regular individual and group supervisor sessions. Documents all personnel issues in conjunction... 

WELLS FARGO BANK

Associate Branch Manager (SAFE) Forward Hire - Omaha District Job at WELLS FARGO BANK

 ...negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such... 

Seaworld

Food & Beverage Service Ambassador (Busch Gardens Williamsburg and Water Country USA) Job at Seaworld

 ...ensure a great eating experience for our guests in a variety of venues, including restaurants, carts/kiosks, specialty snack carts, coffee shops, dessert stations, etc. Wherever you serve, you will: Enthusiastically greet and welcome guests Provide information to... 

Axalta Coating Systems

Marketing Communications Manager Job at Axalta Coating Systems

 ...Job Description: The Marketing Communications Manager is responsible for developing and executing strategic marketing communication plans to enhance brand visibility, promote products or services, and engage target audiences. This role involves collaboration with cross... 

Hazen and Sawyer

Assistant Engineer Water/Wastewater Facilities (Texas) Job at Hazen and Sawyer

 ...Description Job Description Join our Hazen team and make the world a better place providing exceptional client service in all things water and superior technical solutions for our clients. Hazen is a creative, employee-owned company with minimal bureaucracy where...