Job Description

Job Description

Job Description

Import Agent (Ocean & Air)

I.K. Hofmann USA is seeking a full-time Import Agent to join our import team. The Import Agent is responsible for processing documentation required by US Customs and Border Protection for entry of goods into the US on behalf of importers. Industry experience is required, and compensation will depend upon that experience.

Job Responsibilities

• Provide impeccable customer service
• Maintain and keep current all customs compliance documentation
• Perform track and trace functions with carriers and ports.
• Monitoring detention and demurrage cutoffs, escalating to management when necessary.
• Arrange both delivery and the invoicing of the import account for services rendered
• Mandatory daily correspondence with overseas and domestic agents, as well as airlines, steamship lines, and co-loaders
• Work closely with other departments to deliver high level of service to customers.
• Perform other duties as assigned
• Report all issues to customers and management affecting clearance and delivery in a timely manner in writing or verbally
• Reporting freight discrepancies to management
• Ensure that all files contain all necessary document copies
• Has at least 2 years of experience with Import/ Export.

Essential functions:

• Must be able to remain in a stationary position 50% of the time.
• Occasionally move about inside the office to access invoices, office machinery, etc.
• Constantly operating a computer and other office productivity machinery such as a computer, calculator, copier, and printer.
  
• Ability to work with demanding deadlines
• Excellent communication skills, both verbal and written
• Must be detail oriented, thorough and accurate. Must have proven analytical and problem-solving skills
• Ability to establish priorities and accomplish multiple tasks, must be organized
• Work effectively via phone, fax, e-mail. Good planning and organization skills; ability to multitask and be a self-starter

Work Environment:

• Office Setting- Working with others
• Occasionally work in extremely bright or dim lighting conditions.

Requirements:

• Education: GED/High School desired Experience

• Solid knowledge of domestic and international geography including countries, major cities and ocean ports along with basic knowledge of U.S. Regulatory Laws

Shift hours & Payrate:

Monday to Friday 8am to 5pm
Payrate $20- $24 an hour

Benefits:

• Medical, Dental & Vision
• Prescription Drug Discounts
• Short-Term Disability, Accident, Critical Illness, and Life Insurance Package
• 401k/ Roth
• PTO after a probationary period
• Referral Program that offers $50 to both you and your referral after they work 80 hours

About Us: I.K. Hofmann USA offers staffing & HR services in sectors like light industrial, automotive, aviation, logistics & professional. As an ISO 9001 certified firm, we prioritize service quality and deeply care for our employees. Founded in Germany, our parent company I.K. Hofmann GmbH, is a woman-owned business with branches across Austria, Czech Republic, Germany, Italy, Slovakia, Hungary and the US. We are proud to be an equal opportunity employer and celebrate our employees; differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Veteran status, or any other protected classes. Our differences make us thrive! Must be eligible to work in the United States for any company without sponsorship.

By entering my mobile number and by submitting this application, I give my express written consent and agreement to receive text messages from, or on behalf of, I.K. Hofmann USA, Inc. at the mobile telephone number provided for employment or potential employment-related communications, notices, and updates, including via an automatic telephone dialing system. I further understand that my consent is not required. Standard message and data rates may apply. To opt out of text messaging, reply STOP any time. For California residents, please see our Employee and Applicant Notice at Collection and Privacy Policy for additional California-specific information here.

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