Job Description

Job Description

Job Description

The Kansas Public Employees Retirement System is located in Topeka, Kansas. This position will be eligible to work remotely two days each week after six months of employment.

KPERS is not just about pensions – we are about people! We provide disability and death benefits to protect public employees while they are still working and guarantees them lifetime benefits when they retire. Our membership includes people from all walks of life in a variety of jobs with one thing in common - serving Kansans.

KPERS' Fraud Analyst must be committed to integrity and service. They are responsible for reviewing internal and vendor systems data to develop an understanding of the electronic behaviors of members of the Kansas Public Employees Retirement System. This is accomplished by monitoring online activities and identifying high-risk transactions related to Retirement System business processes such as possible account takeovers, theft and similar activities. Responsibilities include analyzing online activity and behavior to adjust business rules, identify patterns, research anomalies, reduce false positive indicators and improve business processes. The Fraud Analyst collaborates with internal and vendor teams, including business and technical staff to continually refine best practices by enhancing tools, data sources, system functionalities, and fraud detection methods.

Closing Date

Friday, November 15, 2024

Responsibilities

Manage day-to-day activities of the KPERS risk-based approach to identity verification and authentication.

Ensure that member identity verification services perform as designed and comply with security requirements. Recommend improvements as needed.

Conduct real-time analysis and assessment of online activity and complex potential fraud risks to identify and resolve suspicious transactions. May include contacting members to validate information and confirm or cancel transactions.

Interact with internal staff, members and employers to validate information and confirm or terminate online access to KPERS' member web portal.

Clearly and thoroughly document investigative findings and conclusions.

Recommend and develop policies, procedures and business processes for minimizing risks associated with online accounts and transactions. Identify and evaluate risk areas and provide input for development of corresponding business processes or rules with emphasis on balancing fraud prevention recommendations with customer experience considerations.

Analyze high-volume data to investigate, identify trends and report trends linked to potentially fraudulent activity.

Provide escalation support on complex issues that may occur to ensure timely and accurate resolution.

Provide technical support to Benefits & Member Services staff members, as well as staff from other divisions or units. Work with information technology staff to continually refine identity verification processes to minimize risks and threats.

Actively participate in team meetings, share information across business units and make suggestions for improvements or enhancements to business processes or controls.

Serve as lead worker on special projects assigned by Chief Benefits Officer or Deputy Chief Benefits Officers by exercising independent judgment when evaluating situations and making decisions within the scope of B&MS policy and KPERS laws and regulations.

Perform other duties and special projects as assigned in order to meet the objectives of the Benefits & Member Services Division and KPERS.

Work independently or as part of a team to uphold technology initiatives and the quality standards of Benefits and Member Services and the Retirement System. Recommend and implement changes designed to improve the quality of business rules or processes.

Education Required

Degree in business administration, public administration, accounting, or related field. Experience may be substituted for education as determined relevant by the agency.

Experience Required

Two years of related professional experience and two years of customer service experience. Experience working in a pension administration or benefits claim environment is preferred. Proficiency in speaking Spanish is a plus. Education may be substituted for experience as determined relevant by the agency.

Skills and Abilities

• Ability to analyze and understand large amounts of data with complex problem solving and research skills.
• History of using sound reasoning and exercising good judgement.
• Ability to work under pressure, act decisively and consistently meet deadlines.
• Problem resolution experience involving resolution of complex customer service issues or complaints.
• Demonstrated ability to accomplish results in a team-oriented environment.
• In-depth understanding of organizational data flows and corresponding use in decision-making or transaction processing.
• Ability to continually exhibit work behaviors consistent with KPERS' core values of service, integrity, respect, accountability, innovation and teamwork.
• Ability to maintain positive working relationships with a diverse group of people.
• Ability to interact with others in a congenial manner and ability to work effectively within a team.
• Commitment to excellent customer service.
• Ability to listen effectively and process information quickly to provide quick and accurate responses in high pressure and critical situations.
• Proficiency in Microsoft Office Software including Outlook, Word, Excel, and other computer software applications.
• Ability to read, interpret and apply laws, regulations, rules and business processes.
• Excellent written and verbal communication skills.

Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

How to Claim Disability Hiring Preference

Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.

To receive Disability Preference – applicants must apply for this job through the State of Kansas Careers Center at -services/jobs. View all jobs, then filter by our name – Ks Public Employees Retirement System.

Learn more about claiming Disability Hiring Preference on the Kansas Department of Administration website.

How to Claim Veterans Preference

Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.

To receive Veterans Preference – applicants must apply for this job through the State of Kansas Careers Center at -services/jobs. View all jobs, then filter by our name – Ks Public Employees Retirement System.

Learn more about claiming Veteran's Preference Learn on the Kansas Department of Administration website.

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