The Field Service Engineer – Birmingham, AL is primarily responsible for technical support, repairing and servicing Mizuho OSI products (orthopedic equipment) in the field throughout the United States.
The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems, and performing preventive maintenance as required. Checks out and approves operational quality of system equipment, instructs customers in the operation and maintenance of the system.
Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support representatives, or Engineers.
ESSENTIAL JOB FUNCTIONS:
EDUCATION AND EXPERIENCE: Requires 4-6 years of related experience. Associate’s degree in electrical, mechanical applied science or military equivalent. Customer and technical service experience with an understanding of complex electrical and mechanical system repair and operation.
KNOWLEDGE, SKILLS AND ABILITIES:
Associate's degree in electrical, mechanical applied science or equivalent; Technical service experience, understanding of surgery equipment or procedures experience; experience with medical instruments is a plus.
Salary: $65,643 - $80,000 + Commission
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