Job Description

Department: Frontline Education FTE: 1.00 Full Time Shift: Days Position Summary: Perform advanced consultation; conduct advanced level training programs for managers, supervisors, and employees; and manage and coordinate complex research and development projects in area of expertise. Ensures adherence to Hospital and Departmental Policies and Procedures. No patient care assignment. Detailed responsibilities: CONSULTANT - Act as a consultant, coach and/or facilitator to hospital managers and departments in team development, strategic planning, system development, performance improvement, and training program development TRAINING - Plan, organize, administer, and conduct training and educational programs according to industry standards; formulate organization-wide educational opportunities and trainings that support organizational goals MANAGE - Manage large scope, highly complex projects with organization-wide visibility and impact COSTS - Make decisions regarding project goals, outcomes for system models, resources, cost-effectiveness, and organizational needs and timeliness ANALYSIS - Analyze, assess, and evaluate specific needs for different employee groups using well-designed tools that adhere to current professional standards and procedures PRESENTATION - Research, design, and develop instructional products that support a variety of delivery methods TRAINING - Produces organization-wide training materials, self-paced tutorials, and reference manuals; publish hard copy and on-line marketing material for educational activities and presentations ANALYSIS - Evaluate the effectiveness and impact of educational and departmental programs and incorporate customer feedback to improve results EDUCATION - Provide coaching, education, and direction to colleagues, adjunct faculty, and other key constituents, acting as preceptor/advisor COMMUNICATION - Interact with all management levels to build a professional climate of cooperation, trust, and shared expertise with regard to educational technologies and organizational development needs LEARNING - Demonstrate understanding of educational program development, learning technology, and principles and practices at University Hospital and other organizations; Act as a resource to management in defining, framing, and solving problems ANALYSIS - Conduct continuing evaluation of educational training programs in other organizations to incorporate desirable changes and innovations; keep abreast of business needs and organizational changes PROGRAMS - Collaborate with other department members and hospital management to explore alternative course of action and implement solutions which are consistent with the direction of the organization; act as a versatile and multifunctional contributor DOCUMENTATION - Maintain records of programs and services provided and other training information such as trends, outcomes, and JCAHO requirements LEADERSHIP - Proficient in the execution of job duties associated with the Specialist I Education and Staff Development position and serves as Team Leader for Specialist I incumbents TRAINING - Maintain contact with training organizations and associations for the purpose of keeping abreast of new consulting/training developments and attending outside seminars and training sessions PROGRAMS - Develop and maintains rapport with colleagues on extension training for designated internship programs COMMITTEES - Serve on committees as liaison for employee and physician support services, training, and development ASSESSMENT – Reviews workflow, procedures, guidelines and identifies gaps; prescribes interventions as appropriate REPORTS – Prepares monthly and quarterly invoicing to support MOA and salary agreements for service delivery to health system entities as assigned DESIGN – Develops report content by working with system-wide stakeholders and departments that manage data ANALYSIS – Prepare reports, data mining including data aggregation, auditing, reconciliation, and validation PROJECTS – Provides support, maintenance and administration for assigned projects, prepares and presents status reports Qualifications Related Education and Experience may be substituted for one another on a year for year basis. Education: Essential: Bachelor's Degree Nonessential: Master's Degree Education specialization: Essential: Related Discipline Nonessential: Related Discipline Experience: Essential: Adult learning and educational program development knowledge; advanced computer skills 3 years directly related experience Nonessential: Hospital environment experience Computer VMS platform and Novell Network familiarity Educational technology and organizational learning application in a health care setting 3 years directly related experience Credentials: Essential: Microsoft Cert for those instructing Microsoft Applications Physical Conditions: Medium Work: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work. Working conditions: Essential: No or min hazard, physical risk, office environment Department: Education

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