Job Description

Job Description

Job Description

Customer Service Representative (CSR) - High Volume Call Center - Full Time!

Join the NEFFSVILLE PLUMBING & HEATING TEAM Lancaster PA Office

Bi-LINGUAL a PLUS!!!! English / Spanish fluency is preferred!

Are you someone that provides service with a smile?
Do you enjoy working with people and building rapport?
Are you looking for a career with a growing company with many advancement opportunities?

Then come join our team!

FULL TIME - HOURLY - In-Office position in our lovely Lancaster PA Branch location.

Must have schedule flexibility as this position usually works a few rotating evenings (NOT OVERNIGHT) and day-shift Weekends.

Neffsville Plumbing & Heating is looking for friendly and enthusiastic Customer Service Representatives (CSR) to convert incoming service requests into booked appointments for field technicians. This position is the first line of communication for existing and new customers and serves a key role in establishing and building customer relationships and providing a positive impression of the company and the services provided. This full-time position requires schedule flexibility and includes some pre-scheduled nights and weekend shift work.

THIS IS NOT A REMOTE POSITION - LOCAL CANDIDATES ONLY PLEASE

NEFFSVILLE PLUMBING & HEATING is a member of the MASTER TRADES GROUP - Join our growing family!

Essential Job Functions:

• Quickly and efficiently answer and handle high-volume customer calls each shift
• Conveys a positive impression of the company while establishing and building long-term customer relationships
• Successfully converts customer requests (calls and internet) for service into booked appointments that meet or exceed the customer’s expectations
• Correctly addresses customer needs by quickly identifying the best path to resolution, and taking action
• Accurately collects and enters all necessary customer information into the day service database
• Contributes to the department and company's success by meeting and exceeding all performance objectives
• Maintains performance proficiency by staying current on all updates and process changes
• Proactively identify areas for process change to improve customer-handling procedures
• Accurately collects and enters all necessary customer information into the service database
• Communicates effectively and collaborates with all internal departments to satisfy customer needs
• Follows up with customers to ensure completion of and overall satisfaction with the service provided
• Contributes to the department and company's success by meeting and exceeding all performance objectives
• Maintains proficiency of performance by staying current on all updates and process changes
• Proactively identify areas for process change to improve customer-handling procedures

Qualifications:

• A positive, friendly, and helpful demeanor
• A self-starter who will thrive working independently and on a team
• Good listener, empathetic, and customer focused
• Problem-solving with the ability to prioritize
• Organized
• Ability to multi-task with attention to detail
• Proficiency with computers, especially Microsoft Office software
• Delivering exceptional customer service through inbound, outbound calling, and email.
• Selling principles
• Basic business math and calculations
• General office practices and procedures
• Basic methods and practices of financial and general record keeping
• Telephone sales experience in a Service environment is highly preferred

Experience/Education:

• High School Diploma or equivalent required, associates and college degrees preferred.

Compensation:

• Based on experience

Benefits:

• Competitive Dental, Vision, and Healthcare Plans
• 401(k) matching
• Short-Term and Long-Term Disability
• Life Insurance
• PTO
• Paid Holidays
• Employee Assistance Program (EAP)

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

 

#ZR

Company Description

Located in Lancaster, Pennsylvania, Neffsville Plumbing, Heating & Cooling Services is a third-generation company specializing in heating, air conditioning, plumbing, water treatment, drain cleaning, and bathroom remodeling. Neffsville was started in 1940 by G.C. Groff and George Kratzert who worked out of a barn at the rear of an apartment building on Petersburg Road off of King Street in Lancaster.

OFFICE LOCATION: 1208 Harrisburg Pike Suite 101, Lancaster, PA 17603

As a privately-owned business for over 80 years, Neffsville Plumbing, Heating & Cooling is committed to serving our customers by providing the best work and customer service in our industry.

Company Description

Located in Lancaster, Pennsylvania, Neffsville Plumbing, Heating & Cooling Services is a third-generation company specializing in heating, air conditioning, plumbing, water treatment, drain cleaning, and bathroom remodeling. Neffsville was started in 1940 by G.C. Groff and George Kratzert who worked out of a barn at the rear of an apartment building on Petersburg Road off of King Street in Lancaster. \r\n\r\nOFFICE LOCATION: 1208 Harrisburg Pike Suite 101, Lancaster, PA 17603 \r\n\r\nAs a privately-owned business for over 80 years, Neffsville Plumbing, Heating & Cooling is committed to serving our customers by providing the best work and customer service in our industry.

Job Tags

Hourly pay, Holiday work, Full time, Temporary work, Local area, Shift work, Weekend work, Day shift, Afternoon shift,

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