Job Description

Job Description

Job Description

Are you a dynamic individual with a passion for building lasting client relationships? MTS Pro Services is on the lookout for an exceptional Account Manager to join our Professional Services division. As an integral part of our team, you'll play a key role in fostering excellent connections with our IT Managed Services clients.

At MTS Pro Services, we believe in leading with empathy, seeking efficiency, and building with passion. Join our mission-driven team where every action aligns with these core values, making a positive impact on our clients and fostering an environment of growth and excellence.

Key Responsibilities:

• 🌐 Client Partnership: Cultivate strategic relationships with clients through a consultative approach, understanding their unique business needs, priorities, and strategies to deliver tailored solutions.

• 📞 Main Point of Contact: Serve as the primary contact for our managed services clients, promptly addressing any concerns and ensuring a seamless IT experience.

• 🤝 Advocate for Client Requests: Act as an advocate for client requests, ensuring that the right internal teams are engaged to fulfill client needs promptly.

• 💼 Sales Excellence: Exceed assigned sales and client retention goals by effectively managing sales and technical resources, closing business efficiently, and presenting compelling proposals.

• 🚀 Client Growth: Anticipate and address ongoing IT needs, ensuring our clients experience continuous satisfaction and value from our services.

• 🗃️ Holistic Organizational Skills: Demonstrate exceptional organizational skills in managing all facets of client accounts, from technical needs to hardware requests, software licensing, and more, ensuring a clean and streamlined experience.

• 📊 Proposal & Presentation Skills: Showcase proficiency in crafting compelling proposals and delivering engaging presentations, effectively communicating the value of our solutions.

• 🌉 Bridge Between Promise Makers and Promise Keepers: Act as a bridge between promise makers and promise keepers, ensuring seamless communication and execution of commitments made to our clients.

Qualifications:

• 🎓 Experience: Minimum of 2 years in B2B account management, customer success, or sales, engaging with senior-level management. Bachelor's degree or equivalent sales/client success experience.

• 🗣️ Communication: Excellent verbal and written communication skills, with the ability to deliver engaging company presentations.

• 🤝 Relationship Building: Proven experience in developing, maintaining, and growing customer accounts.

• 🧠 Problem-Solving: Strong organizational, problem-solving, and time management skills.

The perfect candidate for this job is comfortable with a compensation package that includes base plus incentive pay centered around encouraging long term client retention and growth. In return for your hard work and dedication, you will receive competitive pay, benefits, and an opportunity to learn and grow.

Who We Are:

MTS Pro Services exists to empower our clients' success through technology. We are an Apple-focused IT Managed Services provider that has been providing tailored solutions, outstanding service, and exceptional training to both Mac & Windows-based businesses nationwide for over 20 years. Our main goal is to create an amazing customer experience by delighting our clients, easing their pain, and making them love us. We foster an open, energizing and collaborative environment and our team is made up of passionate Mac support professionals who deliver to high standards but also have fun in the process.

NOTE: This position is a remote-first hybrid position. While most of the job duties can be completed remotely, there may be instances that require your on-site presence, whether in office or for a client. Candidate must be located in the PA, NJ, NY tri-state area.

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