Job Description

User Experience Designer IV Location: Remote Tell us about your department: Content Design sits within Design Enablement as part of the Product Experience Design Org. Project Description: This role will be designing on our App Growth team. This team is doing a lot of really exciting work both in our App space but also in connecting it to other parts of the customer experience. Position Summary/Job Description: As a Senior Content Designer in the App Growth space in Product Experience Design (XD), you'll partner with teams of Designers, Researchers, Product Managers and Engineers to create compelling experiences. Your role in this highly-collaborative environment is pivotal in shaping our customer experiences, establishing how our brand voice comes to life, defining human-centric content strategies, and continuously advocating for improved experiences. The App Growth team designs and implements innovative, human, experiences within the company's App for our customers. We're customer-obsessed and grounded in research. Our diverse scope of work allows you to make a big impact in customer experiences across physical, human and digital channels. We are a place to be challenged and grow while also having fun and using your skills where it counts. Responsibilities:

• Partner with Experience Designers, Product Managers, Engineering leads, and business stakeholders to create solutions that align customer and business needs.
• Foster and participate in a culture of collaboration, feedback, and continuous improvement.
• Estimate velocity and work effort using the Agile methodology; track in Jira.
• Provide insight into our current capabilities and functionality across all digital channels and other customer touchpoints.
• Drive a strategic content vision that echoes throughout the customer journey.
• Leverage customer research, data and insights to support assertions, make recommendations and drive strategy.
• Create clear, concise, and compelling content that makes it easy for our customers to accomplish their tasks.
• Deliver artifacts that support work efforts as well as ensure standard design practices and consistent experiences.
• Advance our practice by contributing to the content style guide and design system, driving adoption of content standards within and outside of XD.
• Promote the practice of Content Design and be ready to show its value at every turn.
• Present high-level solutions and strategies to product and/or project stakeholders, Engineering leadership and Experience Design leadership.

• Current case studies that demonstrate through storytelling the ability to solve customer problems and create Content Design deliverables
• Bachelor's degree in human-centered design, product design, human computer interaction, information architecture, English, communication, writing, marketing, journalism, instructional design, related field, or equivalent industry experience
• 4+ years of experience as a Content Designer, UX Writer or Experience Designer specializing in writing, or 8+ years in a related role
• Knowledge of Experience Design principles and deliverables
• Ability to work through complex design solutions and understand underlying technology
• Advanced ability to communicate writing and design concepts effectively, build consensus and justify decisions
• Strong interpersonal communications, organizational savvy, time management and accountability

• Be curious, collaborative, self-driven, self-aware, outgoing, and relationship-focused
• 2+ years of experience working in e-commerce or other large design environment
• Experience envisioning, defining and modeling end-to-end, multichannel experiences
• Skilled in balancing an Agile work environment / iterative product development with a cohesive and holistic view of the customer journey
• Basic understanding of designing for WCAG 2.1/508 accessibility standards

1. Deep expertise in full-stack content design and the ability to articulate its value
2. A clear understanding of how to lead projects from a content perspective
3. Experience working in the Agile methodology, especially the ability to estimate velocity and work effort. Experience tracking in project management software, such as Jira.
4. The ability to prioritize projects and clearly communicate capacity and priority to CD and Product Leaders
5. Experience collaborating with design partners in Figma

#DICE

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