Job Description

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans. Medical Mutual’ s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life. Content Designer I The user experience (UX) team is responsible for creating intuitive, easy to use, and accessible customer journeys for our customers: members, employers, brokers, and providers. The Content Designer I partners with User Experience Designers, Researchers, Product Owners and members of agile crews to help them to create easy to understand user experiences. This role writes content for digital experiences that is clear, concise, and easy to understand while maintaining our brand standards of voice and style. This role also collaborates with UX designers to ensure that content fits into the visual hierarchy in a meaningful and intuitive way. The Content Designer I partners with our product team to understand the complexities of the field of health insurance, the goals of the business, and the needs of our users, and with researchers to help validate that content is communicating effectively. Content Designer II The user experience (UX) team is responsible for creating intuitive, easy to use, and accessible customer journeys for our customers: members, employers, brokers, and providers. The Content Designer II partners with User Experience Designers, Researchers, Product Owners and members of agile crews to help them to create easy to understand user experiences. This role writes content for digital experiences that is clear, concise, and easy to understand while maintaining our brand standards of voice and style. This role also collaborates with UX designers to ensure that content fits into the visual hierarchy in a meaningful and intuitive way. The Content Designer II partners with our product team to understand the complexities of the field of health insurance, the goals of the business, and the needs of our users, and with researchers to help validate that content is communicating effectively. Sr. Content Designer The user experience (UX) team is responsible for creating intuitive, easy to use, and accessible customer journeys for our customers: members, employers, brokers, and providers. The Sr. Content Designer partners with User Experience Designers, Researchers, Product Owners and members of agile crews to help them to create easy to understand user experiences. This role writes content for digital experiences that is clear, concise, and easy to understand while maintaining our brand standards of voice and style. This role also collaborates with UX designers to ensure that content fits into the visual hierarchy in a meaningful and intuitive way. The Sr. Content designer partners with our product team to understand the complexities of the field of health insurance, the goals of the business, and the needs of our users, and with researchers to help validate that content is communicating effectively. This role also helps to establish and document digital content design standards within our design system. Responsibilities Content Designer I Write easy to read content - Understand user goals and create simple, clear and concise language to help users understand complex topics involved in health insurance. Fit Content to Digital Workflows - Work with designers to understand the information architecture. Validate Solutions - Assists researchers to understand user needs and test solutions. Performs other duties as assigned. Content Designer II Write easy to read content - Understand user goals and create simple, clear and concise language to help users understand complex topics involved in health insurance. Adapt Content to Digital Workflows - Work with designers to ensure that the content fits into the visual hierarchy of our products in a way that enhances readability and understanding. Define Problems and Validate Solutions - Works with researchers to understand user needs and test solutions. Performs other duties as assigned. Sr. Content Designer Write easy to read content - Understand user goals and create simple, clear and concise language to help users understand complex topics involved in health insurance. Adapt Content to Digital Workflows - Work with designers to ensure that the content fits into the visual hierarchy of our products in a way that enhances readability and understanding. Define Problems and Validate Solutions - Works with researchers to understand user needs and test solutions. Defines KPI's for digital content, and monitors for continuous improvement. Establish and Document Content Standards - Develop and maintain content guidelines in our design system to ensure consistency across our suite of products. Performs other duties as assigned. Qualifications Content Designer I Education and Experience Bachelors degree in Communications, English, Journalism, Visual Communication, Human-Computer Interaction, or other writing, design, or user experience related fields. 0-1 years of relevant experience. Professional Certification(s): Working on or recently completed relevant user experience certifications. Technical Skills and Knowledge: Writing content for digital experiences that simplifies the complex topics of health insurance. Applying content hierarchy to improve readability and accessibility. Auditing existing products to validate ease of understanding, consistency, and adherence to brand standards. Testing and validating content solutions Analytical and critical thinking Strong communication, and collaboration skills Human centered design principles and user experience design tools such as Figma and Sketch Content Designer II Education and Experience Bachelors degree in Communications, English, Journalism, Visual Communication, Human-Computer Interaction, or other writing, design, or user experience related fields. 2 years of experience designing content and writing for digital user experiences. Technical Skills and Knowledge: Writing content for digital experiences that simplifies the complex topics of health insurance. Applying content hierarchy to improve readability and accessibility. Auditing existing products to validate ease of understanding, consistency, and adherence to brand standards. Testing and validating content solutions Applying content standards Analytical and critical thinking Strong communication, and collaboration skills Human centered design principles and user experience design tools such as Figma and Sketch Sr. Content Designer Education and Experience Bachelors degree in Communications, English, Journalism, Visual Communication, Human-Computer Interaction, or other writing, design, or user experience related fields. 5 years of experience designing content and writing for digital user experiences. Technical Skills and Knowledge: Writing content for digital experiences that simplifies the complex topics of health insurance. Applying content hierarchy to improve readability and accessibility. Auditing existing products to validate ease of understanding, consistency, and adherence to brand standards. Testing and validating content solutions Documenting content standards Analytical and critical thinking Strong communication, and collaboration skills Human centered design principles and user experience design tools such as Figma and Sketch Project management Mentorship Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes: A Great Place to Work: We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset. Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more. On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters. Discounts at many places in and around town, just for being a Medical Mutual team member. The opportunity to earn cash rewards for shopping with our customers. Business casual attire, including jeans. Excellent Benefits and Compensation: Employee bonus program. 401(k) with company match up to 4% and an additional company contribution. Health Savings Account with a company matching contribution. Excellent medical, dental, vision, life and disability insurance — insurance is what we do best, and we make affordable coverage for our team a priority. Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits. Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time. After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption. An Investment in You: Career development programs and classes. Mentoring and coaching to help you advance in your career. Tuition reimbursement up to $5,250 per year, the IRS maximum. Diverse, inclusive and welcoming culture with Business Resource Groups. About Medical Mutual: Medical Mutual’s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us. There’s a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans. We’re not just one of the largest health insurance companies based in Ohio, we’re also the longest running. Founded in 1934, we’re proud of our rich history with the communities where we live and work. At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status. We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing. Title: Content Designer I-Sr. Location: OH-Brooklyn Requisition ID: 2400567 Medical Mutual of Ohio

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