Call Center Quality Assurance Analyst Supervisor Job at Mystis Adult and Family Services, Remote

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  • Mystis Adult and Family Services
  • Remote

Job Description

Call Center Quality Assurance Analyst Supervisor Location Remote :

Responsibilities:- Supervise a team of call center representatives to ensure high-quality customer service and sales performance- Monitor and evaluate call center metrics to identify areas for improvement and implement strategies to increase efficiency and productivity- Provide ongoing coaching, training, and feedback to team members to enhance their skills and performance- Handle escalated customer inquiries or complaints in a professional and timely manner- Collaborate with other departments to resolve complex customer issues- Develop and implement call center policies and procedures to ensure consistent service delivery- Analyze call center data to identify trends and make recommendations for process improvements- Conduct regular performance evaluations and provide constructive feedback to team members- Lead by example and foster a positive work environment that promotes teamwork, collaboration, and employee engagement

Experience:- Minimum of 3 years of experience in a call center or customer service environment- Proven track record in supervising a team and achieving performance targets- Strong communication skills in English (bilingual in Spanish is a plus)- Excellent project management skills with the ability to prioritize tasks and meet deadlines- Exceptional customer service skills with the ability to handle challenging situations professionally- Sales experience is required- Demonstrated leadership abilities with the ability to motivate and inspire team members- Ability to effectively manage multiple tasks, analyze data, and make data-driven decisions

We offer competitive compensation packages, including benefits such as medical insurance, retirement plans, and paid time off. Join our dynamic team and take your career in customer service to the next level!

Job Type: Full-time

Pay: $41,008.14 - $49,386.14 per year

Benefits:

  • Disability insurance
  • Flexible schedule
  • Life insurance
  • Paid time off
  • Paid training

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday

People with a criminal record are encouraged to apply

Education:

  • Bachelor's (Preferred)

Work Location: Remote

Job Tags

Holiday work, Full time, Flexible hours, Shift work, Day shift, Monday to Friday,

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