Job Description

Job Description

Job Description

**THIS IS NOT A REMOTE OR HYBRID POSITION. THIS POSITION REQUIRES IN OFFICE MON-FRI, 8AM-5PM**

Call Center Customer Service / Dispatcher Job Description

Our company is seeking a Call Center Customer Service / Dispatcher for our fast paced service business. Our company is thriving because we provide outstanding service, trustworthiness, professionalism and quality. Dispatch experience is a strong plus, along with someone who is a quick thinker, has a calm disposition and customer service background.

Responsibilities of Call Center Customer Service / Dispatcher :

• Communicate with customers via phone, email, chat or text
• Enter new service requests and assign to appropriate technicians
• Coordinate with internal departments to ensure successful completion of tasks
• Using Web Board tools to plan technician schedules utilizing zones and certifications for maximum utilization
• Schedule parts jobs in advance confirming appointments with customers utilizing analytics
• Partner with Business Units to schedule and complete recurring Preventive Maintenances

Key requirements for Call Center Customer Service / Dispatcher :

• Prior dispatch and direct customer experience or related work history.
• Excellent communication skills with the ability to successfully interact with a diverse group of employees and customers via phone, email, chat and text.
• Effectively perform job duties in a fast-paced and often hectic environment while maintaining company standards for customer service.
• Advanced computer skills and familiarity with Microsoft Office products.
• Neat & organized work habits including ability to multi-task.
• Ability to use analytics to direct activity and make decisions based on data
• Experience in HVAC industry, a plus

What We Offer:

• Health Insurance with generous company contribution
• Dental Insurance
• Vision Insurance
• Company paid Life Insurance
• Short Term Disability Plan
• Long Term Disability Plan
• Aflac Accident Indemnity and Illness Plans
• 401(k) Retirement plan with employer match
• Paid holidays
• Paid vacation and sick time
• Training & Development Programs
• Employee perks & discounts on various services, such as wireless plans, entertainment, sporting events, and gym reimbursement program

If you are looking for an opportunity to be part of a growing company who values honesty, integrity, and employee growth, please reply back with your updated resume and salary requirements.

Job Type: Full-time

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