Job Description

About Persistent

We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 14 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum by reporting $291.71M revenue in Q2FY24, delivering 14.1% Y-o-Y growth. Our 22,800+ global team members, located in 21 countries, have been instrumental in helping the market leaders transform their industries. We’re also pleased to share that Persistent won the 2023 Golden Peacock Award for Excellence in Corporate Governance within the IT sector. Acknowledging our cloud expertise, we were named a Challenger in the 2023 Gartner® Magic Quadrant™ for Public Cloud IT Transformation Services. Throughout this market-leading growth, we’ve maintained strong employee satisfaction - over 94% of our employees approve of the CEO, and 89% would recommend working at Persistent to a friend.

Position: AWS and Application Virtualization Engineers

Location: Mountain View, CA (Hybrid) (Hybrid)

Role Description:

This role is a key technical support position responsible for providing timely and effective assistance to internal users, including a large influx of seasonal employees during the tax season, on a variety of issues related to endpoint devices, cloud infrastructure, and software applications. The successful candidate will possess strong technical skills, excellent communication, and a customer-centric approach. This role requires a proactive individual who can work independently and as part of a team to ensure smooth IT operations and end-user satisfaction, especially during peak periods.

Deliverables:

- AWS Workspaces Installation and Setup

- Configuration of AWS Workspaces

- Upgrades and Maintenance AWS Workspace

- Assists with the installation, configuration, upgrades, maintenance, and operation of physical and virtual endpoints (AWS Workspaces).

- Create and maintain devices configuration, procedural and technical documentation.

- Troubleshoots and resolves incidents.

- Develops and maintains physical and virtual standards and operational documentation. Standard SOPS, Runbook etc.

- Respond to communications from customers regarding problems or concerns in a timely and professional manner.

- Maintain and develop strong relationships with customers with direct interaction with focus on improving customer’s perception of on time delivery, quality, responsiveness, problem solving, and service.

- Other duties assigned as needed

Let’s unleash your full potential at Persistent - persistent.com/careers

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”

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