Job Description

The Access Screener assists in facilitating a smooth transition into System services for those who meet entrance criteria or to help ensure a positive experience for those referred to other providers. The Access Screener position offers an all-inclusive employee benefits package including health, dental, vision, retirement, disability, life insurance, wellness program, and more. Telemedicine services are available 24/7 for medical, behavioral health, and dermatology visits. Employee Assistance Program offers 24/7 counseling services, legal assistance, and financial consultation at no cost. Paid time off includes 29 days per year including vacation and holiday pay. The workplace culture cultivates employee wellbeing, values each individual's humanity, and promotes healthy, joyful workforce engagement. Key responsibilities include obtaining appropriate information to determine if the System has the appropriate services for client/patient, gathering information regarding service needs, demographic, insurance and/or payer information, providing information to external resources based on client need/location, representing the System positively, collaborating with community partners and internal service lines, completing required documentation and data entry accurately and timely in the Electronic Health Record (EHR) and other tracking tools, ensuring established timelines are met by monitoring/following up with referrals and/or staff, and meeting established metrics such as return of all calls by 4:00 p.m. of the business day (goal > 95%), collaborative documentation (goal > 95%), and documentation and follow up of incoming referrals (goal 100%). Other duties as assigned by Program Leadership. Knowledge, skills, and abilities required include basic computer skills (Microsoft Office), strong organizational skills, compassion and assertiveness, excellent oral and written communication skills, and customer service orientation. Experience and education qualifications require a Bachelor’s degree in Health and Human Services or related field. Employment requirements include successful completion of background checks, new hire orientation, training requirements including Relias, current driver’s license, acceptable driving record, and current auto insurance. Physical requirements are sedentary work with occasional exertion up to 10 pounds and repetitive movements for typing and writing. Position perks include paid time off, employee benefits package, top-notch training, career mobility, and a welcoming, supportive work culture. Brightli is on a mission to improve client care, reduce financial burden of community mental health centers, increase access to mental health and substance use care, and evolve the behavioral health industry. The organization values diversity and inclusion and is an Equal Employment Opportunity Employer. The workplace is smoke and tobacco free.

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